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Citizen's Charter

CITIZEN CHARTER DIRECTORY

The Commission of Railway Safety, working under the administrative control of Ministry of Civil Aviation of the Government of India deals with matters pertaining to safety of rail & metro travel and it is charged with certain statutory functions laid down in Railway Act, 1989 & Metro Railways (O&M) Act, 2002. As per Section 22 of Railway Act, 1989, prescribes that Central Government shall, before giving its sanction to opening of a railway, obtain a report from the Commissioner about fitness of the line for public carriage of passengers.
Section 14 & 15 of Metro Railways (O&M) Act, 2002 prescribes that the Metro Railway in the National Capital Region, metropolitan city and metropolitan area shall not be opened for the public carriage of passengers except with the previous sanction of the Central Government. The Central Government before giving its sanction shall obtain a report from the Commissioner regarding fitness of the line for public carriage of passengers.

1. Functions of the Chief Commissioner of Railway Safety:

The Chief Commissioner of Railway Safety (CCRS), is Prin¬cipal Technical Advisor to Central Government in all matters with which Commissioners are concerned & advises ministry on all matters related to Railway Safety, recruitment of officers, postings and promotions, budget and expenditure etc. CCRS deals with:-

    a) Reports of inspections of new lines, doubling of existing line, gauge conversion works and electrification of railway line done by the Commissioners of Railway Safety are forwarded to Railway Board through CCRS office for obtaining the sanction of the Central Government.
    b) The first three reports of statutory inquiries (both preliminary and final) into accidents, conducted by newly appointed Commissioners are to be sent to CCRS for scrutiny before forwarding it to Railway Board.
    c) Scrutiny of Railway’s proposals, if any, regarding condonation of infringements to IRSOD received from CRS’s office and if found in order then the same is forwarded to Railway Board with suitable stipulations.

    d) Scrutiny of Railway’s proposals regarding introduction of new rolling stock or increase in the speed of existing rolling stock received from RDSO and if found in order then the same is forwarded to Railway Board with/without suitable stipulations.

    e) Similarly any condonation of infringement to IRSOD in case of Rolling stock is also sanctioned by Railway Board on recommendation of CCRS

    f) Examination of Railway Board’s proposals for amendments to General Rules, Railway Rules for Opening, Schedule of Dimensions etc. in consultation with the Commissioners and convey the views of the Commission to Railway Board, whenever so referred; and

    g) Preparation of the Annual Report on the activities of Commission of Railway safety.

    h) Any other work/duty assigned by Central Government with respect to Railway safety

    There are 09 Commissioner of Railway Safety (CRS) & 01 circle office of Commissioner of Metro Railway Safety(CMRS) located at different places across the country looking after the works of different Zonal Railways. Their offices are called Circle Offices. Each Circle Office has 9 to 11 office staffs consisting of Sr. Private Secretary (1), Office Superintendent(1), UDC(2), LDC(2) and Multi Tasking Staff.

    In each Circle, there is one post of Deputy Commissioner of Railway Safety (Dy.CRS) and they are from different disciplines of Indian Railways (IR). Dy. CRS are not statutory authorities. They come from Railways on deputation basis and go back after completion of their deputation period.

2. Functions of the Commissioner of Railway Safety:-
    i) Authorization for opening of new railway lines:
    In terms of Railway Act, 1989, under Section 6, Metro Railway Act, 2002 and the Rules for Opening, 2000, Indian Railways / Metro Railways approach to the respective Commissioner along with their application/proposal seeking sanction of respective CRS for opening of new railway lines, doubling of existing lines, gauge conversion works, electrification of Railway lines etc.
    Rules for Opening stipulates that while making a reference to the commissioner for inspection, the concerned Railway shall furnish all the relevant documents to the commissioner one month before the date on which a railway line or a section of a railway line is proposed for opening by the railway.
    On receipt of the application, the CRS scrutinizes the application and if everything is in order then a date of inspection is fixed and intimated to the Railway. On the schedule date the CRS conducts the inspection with his team of officers accompanied by Zonal Railway Headquarter and Divisional officers led by DRM of the respective Division.
    After inspection, if CRS is satisfied with its fitness with respect to safety of the passengers; he issues authorization /sanction for opening of the subject work with certain stipulations and also forwards the inspection report of the same to the Central Government through CCRS.

    If CRS is not satisfied with its fitness with respect to safety of the passengers; he issues the inspection report of the same to the Railway indicating the various deficiencies in the work to be attended to ensure safety of the passengers. It is the discretion of CRS to re-inspect the section after attending all the deficiencies by the Railway before opening the same for public carriage of passengers or else authorizes the Central Government to open the subject section after attending the deficiencies.

    ii) Sanctions for execution of minor works:
    Structural works affecting the safety of trains on running lines, such as provision of additional bridges, rebuilding or re-girdering of existing bridges, re-modeling of station yards, modification to signaling etc. are carried out by the Railways only after obtaining the sanction of the CRS.
    In terms of above provisions, Zonal Railways submits the applications of different works along with all enclosures like Joint Safety Certificate, Track Certificate, Bridge Certificate, OHE Certificate, RDSO Speed Certificate, Railway Board’s first sanction, Condonation of Board for infringement to the Schedule of Dimensions etc. After receipt of such applications, CRS examines them as per the provision of various manuals and if found in order, gives the sanction for the same.

    iii) Introduction of new rolling stock and increase in the speed of existing rolling stock:
    Prior to 1st October 2018, as per the rule, the CRS after examining the proposal sent the report, with his recommendations to the CCRS. CCRS after examining the proposal, if found in order, forwarded the same with or without stipulations, to the Ministry of Railways for sanction of running of new rolling stock or increasing the speed of existing rolling stock.

    Now, Ministry of Railways, vide Gazette notification no. 698 dated 01 October 2018, has amended the Railways Opening for Public Carriage of Passenger Rules,2000 and revised this procedure. As per present procedure, (Rule 28) RDSO applies to CCRS for both i.e ;
    I) sanctioning speed of new designs of rolling stock
    II) increasing the speed of existing rolling stock
    CCRS after examining the proposal, if found in order, recommend the same, with or without stipulations, to the Ministry of Railways for sanction of running of new rolling stock or increasing the speed of existing rolling stock.

    iv) Railway Board has issued the Schedule of Dimensions (revised 2004), Maximum, and Minimum& Recommended Dimensions to be observed on all 1676mm Gauge on IR.
    These dimensions given in Schedule-1 of Indian Railway Schedule of Dimensions (IRSOD) (revised 2004) have been classified into two heads; for existing works and for new works.These Dimensions are to be observed on all 1676mm Gauge on Indian Railway unless prior sanction has been obtained from the Railway Board through CRS/CCRS to execute the new work which would infringe the IRSOD.

    Before 01st October 2018, the proposal for any infringement to the Schedule of Dimension used to be submitted to CRS. It was then scrutinized by CRS from safety point of view. After examining, CRS was required to send the proposal for condonation of infringement to CCRS. Again in CCRS office the proposal was examined and then forwarded to Railway board. Based on the recommendation of CCRS, Railway Board used to grant sanction for the condonation of infringement.

    However, Ministry of Railways, vide Gazette notification no. 698 dated 01 October 2018, has amended the Railways Opening for Public Carriage of Passenger Rules,2000 and revised this procedure as per Rule 22A. As per present procedure, proposal for any infringement to the Schedule of Dimension is submitted to CRS which is then scrutinized by CRS from safety point of view. After examining the proposal, if CRS is satisfied that infringement is safe for train operation, he sanctions the condonation of infringement with or without stipulations. If the proposed infringement is beyond the limits defined in the Schedule-II of IRSOD then procedure prior to this amendment of Opening Rules i.e. 1 October 2018, as mentioned in preceding para, is followed.

    v) Any consignment which does not adhere to IRSOD, 2004 is treated as an over dimensioned consignment (ODC). For movement of ODC on Indian Railway, separate sanction of the competent authority is required. Railway submits the application for movement of ODC to the concerned CRS, if it requires CRS sanction. The same is examined in the office of the CRS and when found in order, sanction is granted by the CRS for movement of ODC in the concerned zonal Railway.

    vi) Inspection of running lines to keep themselves familiar with Railway working; and

    vii) Investigation into Serious Railway Accidents and review of reports of other train accidents, inquired by Railways.

3. JURISDICTIONS OF CIRCLES OFFICES-
    a) The Headquarter & the Jurisdiction of each circle over Railway Administration is as below:-
Name of Circle Office Head Quarter Railway Administrations
CRS-CC Mumbai CR, WCR & KR
CRS-EC Kolkata ER & ECR
CRS-NC New Delhi NR
CRS-NEC Lucknow NER. & NCR
CRS-NFC Kolkata NFR & MR
CRS-SC Bangalore SR & SWR
CRS-SCC Secunderabad SCR
CRS-SER Kolkata SER, SECR &ECoR
CRS-WC Mumbai WR & NWR.
    b) The Headquarter & the Jurisdiction of each circle over Metro Railways is as under:-
Name of Circle Office Head Quarter Metro Railway Administrations
CMRS-NC New Delhi DMRC
RMGL
Nagpur NMRC
Hyderabad HMRL
Lucknow LMRCL
CRS/CMRS-SC
Bengaluru BMRCL
Kochi KMRCL
Chennai CMRL
CRS/CMRS-WC
Mumbai MMRC
Jaipur JMRC
4. The Contact details of the officers is given below:
S N Name and Designation Address & Contact Details
1 Shri Shailesh Pathak, C.C.R.S.
Lucknow STD Code – 0522
Email:chiefcom@rediffmail.com
Lucknow STD Code – 0522
(O) 2233108, FAX – 2233095, (R) 2237702 Rly.23-290 (NR) Rly.31-140 (NER) Mobile – 9794842049 O/o CCRS, DRM office N.E.Rly. Campus, Ashok Marg, Lucknow
2 VACANT
(Presently under Additional Charge as per directions of ACC)

CRS/Central Circle Mumbai.
Email:- crscc@wr.railnet.gov.in
Mumbai STD Code – 022, Rly. 090 (O) 22056058 (R) 22045495, Mobile – 08828110720 (F) 22056058 Rly. 54950 (CR) Rly. 22695 (WR)
Churchgate Stn. Bldg. Annex (2nd Floor), M.K. Road, Mumbai
3 Shri Janak Kumar Garg
CMRS,Delhi Metro,New Delhi.
Email: cmrs-moca@gov.in
Delhi STD Code 011, Rly. 030 (O)-20893945 Mobile – 7720027237 O/o CMRS, Daula Kaun Metro Station, New Delhi-110010
4 Shri Anant Madhukar Chowdhary
CRS, Eastern Circle
Email: crsec@er.railnet.gov.in
Kolkata STD Code – 033, Rly. 020
(O) 22483945, Rly. 27061 (FP), DoT 22227061, Mobile – 09002020991New Koilaghat Bldg.14, Strand Road,(12th Floor) Kolkata 700 001.
5 VACANT
(Presently under Additional Charge as per directions of ACC)

CRS, Northern Circle, New Delhi
Email: crsnc@nr.railnet.gov.in
Delhi STD Code 011, Rly. 030 (O) 26886589, (R)26111385, (F) 26886589 Rly.54752, Rly. 54753, Delhi Safdarjung Rly. Station (Near CRIS),Chanakyapuri, New Delhi 110 021
6 Shri M.L.Khan
CRS, North Eastern Circle, Lucknow
Email: latief.khan@gov.in
Lucknow STD Code 0522, Rly-032 (O) 2234515, (F) 2234538, (R) 2235232, Rly. 23-291 (NR), Rly. 31-141 (NER), Mobile – 9794842050, DRM/Northern Railway Bldg, Lucknow 226 001.
7 VACANT
(Presently under Additional Charge as per directions of ACC)

CRS, Northeast Frontier Circle, Kolkata
Kolkata STD Code – 033, Rly. 020
(O) 22481493, Rly. 27060 (FP) FAX – 033-22484225, New Koilaghat Bldg. 14, Strand Road,(12th Floor)Kolkata 700001
8 Shri Abhai Kumar Rai
CRS, Southern Circle, Bengaluru.
E-mail:crsscsbc@sr.railnet.gov.in
Bengaluru STD Code – 080, Rly. 065 (O) 22260650, FAX 080-22260650, Mobile – 09731666003, Rly. 56800 (SR) (R) 22265926 (56801), Rly. 56802 (FAX) 222606507, Seshadri Road, Gandhinagar, Bangalore 560009
9 VACANT
(Presently under Additional Charge as per directions of ACC)

CRS, South Central Circle, Secunderabad
E-mail: crs@scr.railnet.gov.in
Secunderabad STD Code 040, Rly Code 070 (O) 27820104, (F) 27820104 (R) 27000219 (R ) 89981, Rly. 86980 (SCR), Rly. 86979 (SCR), Mobile – 09701370005, Opp. Rail Nilayam, Sarojini Devi Road,Secunderabad PIN 500 071
10 Shri Suvomoy Mitra
CRS, South Eastern Circle, Kolkata
E-mail: crssec@er.railnet.gov.incrss

Kolkata STD Code – 033, Rly. 020
(O) 22484858, (O) 22227062, (R) 24483530, Rly. NKG 27062, FAX – 22105514, Mobile – 09002080850,GRC (O.S) 44604 (SER), New Koilaghat Bldg. 14, Strand Road,(12th Floor) Kolkata 700 001.
11 Shri Rakesh Kumar Sharma,
CRS, Western Circle, Mumbai
Email:crswc@wr.railnet.gov.in
Kolkata STD Code – 022, Rly. 090
(O) 22034351, FAX-22034351, Mobile – 9004490720, (F) 22034351 Rly. 22694 (WR), (R) 22020304, Rly. 54951, Churchgate Stn. Bldg. Annex (2nd Floor), Maharshi Karve Road, Mumbai 400 020.
12 Shri Rajiv Kumar,
Dy. CRS(G), Lucknow
(O) 2233043, (R) 2394976, (M) 9794842052
Rly. 23-413 (NR), (NE)- 31-142
13 Shri A.N.Siddiqui
Dy. CRS(M), Lucknow
(O) 2233086 (R) (M) 9794842053, Rly. 23-293, NE 31-143
14 Vacant
Dy. CRS(O), Lucknow
(O) 2233088 (R) 2483081, (M) Rly. 23-293, NE 31-144
15 Vacant
Dy. CRS(ET), Lucknow
(O) 2233088, (R) 2233861, (M) Rly. 23-293, NE- 31-145
16 Shri B.S. Yadava,
Dy. CRS(S&T), Lucknow
(O) 2233086 (R) 2237672, (M) 9794842051
Rly. 23-214, NE 31-146
17 Vacant
Dy.CRS(ET), Central Circle, Mumbai
(O) 22097608 (CR) 54951, (WR) 22693,
18 Shri Sitaram Nandi
Dy. CRS(S&T), Eastern Circle, Kolata
(O) 22105514 (R) 24457796, Rly. 27063,
Mobile- 09002080851
19 Vacant
Dy. CRS, Northern Circle, New Delhi
(O) 26886589 (M) 09717630845
20 Vacant
Dy.CRS, North Eastern Circle, Lucknow
21 Shri Somnath Chatopadhya,
Dy. CRS(S&T), Northeast Frontier Circle Kolkata
(O) 22105514 (R) 24457796, Rly. 27063,
Mobile -07044888840
22 Vacant
Dy.CRS, Southern Circle, Bengaluru
(M)- 9731151900
23 Shri G. Srinivas Rao
Dy.CRS (Civil), South Central Circle Secunderabad
(M) 9701371116
24 Shri B. Santosh Kumar Subudhi
Dy. CRS (Civil), South Eastern Circle, Kolkata
(M) 9002080862
25 Shri Avinash Sangoley,
Dy.CRS(S&T), Western Circle, Mumbai
(O) 22097608 (CR) 54951, (WR) 22693,
(M) 09004490721
26 Sh Prateek Bajpai, Section Officer, RS Section (O) 2233087, (R) 4069861, Rly. 31-156
(M) 8303700552
27 Shri S.K. Srivastava, PS/CCRS/LKO (O) 2233108, (F) 2233095, Rly. 23-290, NE 31-140
(M) 9794842056
28 Vacant
Assistant Director (Official Language)
(O) 2233086 Rly. 31-147
5. FOR INFORMATION OUTSIDE OFFICE HOURS :

The officials are provided with Mobile SIM Cards for emergency contact outside office hours. The numbers are mentioned in the contact details/directory.

6. WEBSITE:

http://www.crs.gov.in

7. The complaint if any can be registered in the O/o CCRS, Ashok Marg, Lucknow or with the officers listed above
8. CONSULTATION WITH OUR USERS/STAKEHOLDERS:

As the organization does not have any interaction with public so there is no mechanism
of consultation. Our organization is governed by Railway Act 1989, and the instructions
are issued by the Government of India, from time to time.

9. NODAL OFFICER FOR THE COMMISSION OF RAILWAY SAFETY:

Shri Rajiv Kumar,
Dy CRS (G)
DRM office N.E.Rly. Campus,
Ashok Marg, Lucknow-226001
Ph. 0522-2233108
(M) 9794842052